February 24, 2012 by Margaret Heisel As the director of NAFSA's Center for Capacity Building in Study Abroad, my priority is to develop and share materials and ideas that senior administrators on campuses need as they develop study abroad programming.
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Photo: Garry McLeod Last spring Sam Fiorella was recruited for a VP position at a large Toronto marketing agency. With 15 years of experience consulting for major brands like AOL, Ford, and Kraft, Fiorella felt confident in his qualifications. But midway through the interview, he was caught off guard when his interviewer asked him for his Klout score. Fiorella hesitated awkwardly before confessing that he had no idea what a Klout score was. The interviewer pulled up the web page for Klout.com—a ser...
















