Receive the Free CMSWire Newsletter We keep thousands of people informed each week via concise updates. Privacy respected — we will never share your information. Growing an A-list team of customer support representatives requires a new set of management tactics. The stereotypical image of a customer service or call center organization typically resembles the following: teams of customer support representatives (CSRs) chained to endless rows of cubicles. Employees punch in and out. They field...

CMS announces hospice payment increase: The CMS issued a notice that hospice Medicare payments will rise about 0...

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Social Sharing HHS Secretary Kathleen Sebelius has announced the start of a state healthcare innovation initiative aimed at encouraging states to improve healthcare systems while trimming the cost of care. A total of $275 million is available in funding for the State Innovation Models initiative, including $50 million for design and $225 million for testing selected state models. As many as five states will be chosen for an initial round of testing and up to 25 states will be chosen for "model desi...